Privacy Policy · Aroma House

Last updated: 10 July 2026 · Aroma House (A Unit of Bharat Enterprises)

This Privacy Policy describes how Aroma House (A Unit of Bharat Enterprises) (“we”, “us”, “our”) processes personal data when you use our website and purchase fragrances from us in India.

1. Information we collect

Identity & contact data: name, email address, phone number, shipping address, PIN code, state.
Order data: products purchased, order value, payment method, GST invoice details.
Account data: login credentials (password stored as a secure hash), order history.
Technical data: IP address, browser type, device information, cookies (see our Cookie Policy).
Communications: messages you send via contact forms or email.

2. How we use your information

To process and fulfil orders, arrange shipping, and provide customer support.
To issue invoices and comply with GST and other Indian legal requirements.
To manage your account and authenticate you securely.
To improve our website, prevent fraud, and ensure security.
To send order updates; marketing emails only where permitted and with easy opt-out.

3. Legal bases

We process data as needed to perform a contract (your order), comply with law (tax, consumer protection), and pursue legitimate interests (site security, service improvement), or with your consent where required.

4. Sharing of data

We may share data with logistics partners, payment processors (when online payment is enabled), IT hosting providers, and professional advisors, only as needed to run the business. We do not sell your personal data.

5. Data retention

Order and invoice records are retained as required under Indian tax and commercial laws. Account data is kept while your account is active and for a reasonable period thereafter. Contact messages are retained for support and compliance purposes.

6. Security

We use reasonable technical and organisational measures including hashed passwords, HTTPS where configured, and access controls. No method of transmission over the Internet is 100% secure.

7. Your rights

Subject to applicable law, you may request access, correction, or deletion of your personal data, or withdraw consent for marketing. Contact us at info@aromahouse.in.

8. Grievance officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, grievances regarding your personal data or this policy may be addressed to our Grievance Officer at info@aromahouse.in or +91 88511 20398. We will acknowledge and work to resolve valid grievances within the timelines prescribed by applicable law.

9. Children

Our store is not directed at children under 18. We do not knowingly collect data from minors.

10. Changes

We may update this policy from time to time. The “Last updated” date at the top will change accordingly.

11. Contact

Aroma House (A Unit of Bharat Enterprises)
Janta Flat, Old Four Story, Flat No. 381, Ground Floor, J Krishnatrey Marg, near Janta Market, Tagore Garden, New Delhi – 110027
Email: info@aromahouse.in · Phone: +91 88511 20398